Refund policy

Last updated: July 2026

All Dark Butterfly products are made to order specifically for each customer. Because of this, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, color preference, or change of mind.

Please review the product description and size guide carefully before placing your order.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of receiving your order.

Email: darkbutterfly.shop13@gmail.com

Please include:

• Your order number
• A description of the issue
• Clear photographs showing the item and the problem
• A photograph of the packaging and shipping label, when relevant

After reviewing your claim, we may offer a replacement or refund at no additional cost.

Please do not return any item before contacting us. In most cases, damaged or defective items do not need to be sent back.

SIZE AND COLOR EXCHANGES

Because every item is produced on demand, we cannot offer returns, refunds, or exchanges when the customer selects the wrong size, color, or product.

Please check the size guide available on the product page before ordering.

ORDER CANCELLATIONS AND CHANGES

We will try to accommodate your request, but cancellations and product changes are only possible before production begins. Once an order has entered fulfillment, it can no longer be canceled or changed.

LOST ORDERS

If your order has not arrived within the estimated delivery timeframe, please contact us.

We may ask you to confirm your delivery address and contact the shipping carrier before a replacement or refund is approved.

INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

We cannot guarantee a refund or free replacement when an order is delayed, returned, or lost because an incorrect or incomplete address was entered at checkout.